Membership Terms & Conditions

 

This agreement is made between Uplift Gym ABN  24981534152  and the member whose name appears in the application for membership agreement (“you”).

The Club Rules, these Terms and Conditions, Pre- Exercise Questionnaire, any express waivers you have signed as part of the joining process and your Membership Application make up the entire agreement between the parties (“the Agreement”).

As a member you must use our Club in accordance with the following terms and conditions:

 

1. MEMBERSHIP TYPES

We offer the following types of Membership:

 

Ongoing membership types  are deemed “no commitment” (no minimum term). This just means we require ONE month notice to our email admin@upliftgym.com.au with your name to cancel. This needs to be in writing and will be cancelled after one month. 

2. JOINING AND ACCESS

When you join our Club, you will need to give us personal information about you and will need to go through reception to come into the space.

2.1. Agreement Start Date

If our Club is open, the date you sign this Agreement (unless we agree to a later date) is the day the agreement starts. Otherwise, the date our Club opens provided we have given you prior notice of that date. If we have not given you prior notice, the Start Date is the day you are notified that our Club has opened..

2.2. Orientation

You may be required to participate in a Member orientation to familiarise you with the Club.

2.3. MINIMUM AGE

For safety and security reasons you must be at least 16 years old to become a Member. However, if you are aged between 16 years and 18 years old, a parent or guardian must sign all documents required by us and must accompany you at the Club. We reserve the right to refuse you access to the Club if you are aged between 16 and 18 years and attend the Club without your parent or guardian present.

2.4. COOLING OFF

If you change your mind after joining, you have 48 hours to cool off or cancel your Membership starting on the Start Date (ending on 11:59pm that day). To be effective, you must let us know in writing at any time during this 48 hour cooling off period. 

 

3. YOUR HEALTH AND SAFETY

3.1 Your physical condition

When you sign this Agreement and each time you use the Club, you must ensure you are in good physical condition and know of no medical or other reason why you should not exercise. If unsure, you should not use the Club until you have sought appropriate medical guidance and been given the go-ahead.

You agree to give us all relevant personal health and fitness information both before and during the course of any exercise program or other activity. You also agree to complete our Pre-Exercise Questionnaire. In some cases, responses you give will require that you get medical guidance before exercising. You acknowledge that pre-exercise or other screening is no substitute for medical advice and does not guarantee against injury or death.

You promise that information you give us will be true and accurate and not misleading in any way.

 

4. FEES

4.1. General

The Fees (including your Membership Fee) you have to pay have been explained to you when you selected your Membership Type or as otherwise set out in this Agreement. If you do not make any payment when it is due, your Membership may be suspended and you could be refused access to the Club until all outstanding amounts have been paid. Your Membership may also be terminated if any Fees remain unpaid for 28 days or more. You will still be liable for all unpaid amounts.

4.2. Membership Fees

If this is a Fixed Term Agreement you must pre-pay your Membership Fees (pay them up front) when you sign this Agreement.

If this is an Ongoing Agreement, you must pay Membership Fees on a weekly basis in advance until your Agreement ends .The Ongoing Agreement will continue unless cancelled in writing. A pro rata charge for Membership will be made at the time the Membership application is accepted by us. This charge is based on the number of days between the Start Date and the first direct debit date.

4.3. If you do not pay a Fee when due

If you do not pay a Fee or other amount you owe when due, we can suspend your Membership until all amounts have been paid. This is in addition to our other rights under this Agreement.

4.4. Fee increases

We review Membership Fees and other Fees periodically and may change the Membership Fees from time to time. Your Membership Fees and other Fees may be increased at the discretion of and at any time by us, subject to us providing ninety (90) days written notice. To avoid doubt, this notice period does not apply if you are renewing a Fixed Term Agreement. If you do not agree to the increase you may cancel your Membership.

 

5. DIRECT DEBIT

5.1. Direct Debit Payment Agreement

If you pay any Fees, including ongoing Membership Fees, by direct debit, then this will be through our Biller (Ezidebit). 

You will be provided with a copy of the Direct Debit Payment Agreement of the Biller which applies to any direct debit services. The Direct Debit Payment Agreement, which we are not a party to, is entirely separate to this Agreement.

By nominating a credit or debit account, you authorise our Biller, to deduct from that account all Fees and other charges you are responsible for under this Agreement.

You must keep your account details up to date. You will be charged by the biller if you fail a payment due to details not being updated. We do not refund for this. 

The following transaction fees apply:

  •         Bank account (BSB and Account number) $0.80 per transaction

  •         Visa and MasterCard 1.87% of the transaction

  •         AMEX and Diners: 4.4% of the transaction

5.2. Late or rejected direct debit payments

You must ensure there is enough money in your nominated account on the usual payment, or the next working day if that falls on a day when banks do not process payments.

If there is not enough money in your nominated account on the usual payment day, or there is another reason that your account was unable to be debited (except one within the Biller’s control), you will be charged the Biller’s Administration Fee of $10.20. Your bank or credit provider may charge you a fee for overdrawing your account if you do not have enough money in your account when payment is due.

  1. PUTTING YOUR MEMBERSHIP ON HOLD

In any 12 month period you may freeze your Membership for a minimum of 1 week and a maximum of 12 weeks so long as your account is up to date. We will not “backdate” any freeze request and a freeze request cannot take place during the notice period of a cancellation request.

In any 12 month period you are entitled to a 4 week hold period free of charge. Any additional hold beyond this will incur a Hold Fee of $5 per week. This will be added to your next billing cycle. Where you, by reason of temporary physical incapacity are unable to undertake physical activity at the Club, you may freeze your Membership for a maximum of three months in any 12 month period, but you must give us proof (such as supporting documentation) to our reasonable satisfaction.

If you have a medical reason, we will not charge you for this extended time freeze to allow you time to recover.

All holds outside of the first complimentary 4 week timeframe require a written request via email to admin@upliftgym.com.au

 

7.   CHANGES TO MEMBERSHIP TYPE

You may decide you want to change the type of Membership you hold. If you signed up to a COACHED Membership and you want to change to a OPEN GYM Membership (downgrade) you are required to provide a minimum of 14 day notice period. If a hold is placed during the downgrade notice period, the downgrade notice period will pause while the hold is in place and restart when the hold has finished.

If you signed up to a OPEN GYM Membership and want to change to a COACHED Membership (upgrade), this change will require a 1 day notice period.

In both instances, if the Membership is within the minimum term, the remainder of the minimum term period will transfer to the new Membership.

All Membership changes require a written request via email to admin@upliftgym.com.au

 

8. CONDUCT

8.1. Proper use of equipment

You promise to take care to use the equipment safely and properly. 

8.2. Guests

You may bring a guest into a Club but only if they register with Club staff, pay a Casual Fee and meet our other reasonable conditions. For example, they will need to be the Minimum Age, show photo ID, complete the Pre-Exercise Questionnaire and any other forms we require.

8.3. Illegal performance enhancing or other illicit substances

You acknowledge that the distribution or use of illegal or performance enhancing drugs is prohibited and promise that you will not use or distribute these substances in or near the Club.

8.4. No Commercial activity unless approved

You acknowledge that engaging in any commercial or business activities in the Club, such as offering training services or selling goods in the Club is prohibited unless we grant you written permission to do so. If we do give you written permission, we can revoke this at any time.

12.6. Action for risky or inappropriate conduct

If you behave in a risky or seriously inappropriate way, for example, if you threaten or harass others, damage equipment, distribute or use illicit substances, or train other Members without our authorisation, appropriate action will be taken. For example, your Membership may be immediately suspended or cancelled, you may be or we may refer the matter to appropriate authorities. If your conduct causes us or another person costs, loss or damages you agree to pay for these.

 

 

9. SECURITY

9.1. 24 Hour CCTV cameras

The Club is under 24-hour camera surveillance. Whether you are working out, entering / leaving the Club or restrooms, Your activities are recorded. The video is used for security purposes. The security system does not protect you in or on the Premises.

9.2. Entering the premises

You are only allowed to enter the premises from the front door & register with reception. 

 

 

10. COMPLAINTS AND FEEDBACK

If you have any concerns about the Club or anything else in relation to your Membership, you should first raise it with Club staff.

If you are uncomfortable about approaching, or do not wish to approach Club staff, or are not happy with the response given, you may send a complaint to admin@upliftgym.com.au

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