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Uplift Gym Privacy Policy + Terms and Conditions
 
Last updated May 2025.
 
Privacy Policy.

Thank you for visiting the website, originally founded in Canada. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.

If you contact us, we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. We may use this information for Uplift Gym marketing purposes. We will never sell this private information to third parties.

 

Please read this Privacy Policy carefully. We will alert You to any changes to this Policy by changing the “last updated” date at the top of this Policy. Any changes become effective immediately upon publication on Our website, and You waive specific notice of any changes to the Policy by continuing to use and access Our site(s). By accessing and using this website, you agree to this privacy policy. If you do not agree with this privacy policy, please do not use or access this website.

 

What is Personal Information?

“Personal information” is personally identifiable information such as your name, residential address and email address and includes information about your products, services, subscriptions and usage, credit card information and billing records. It does not include the name, title, business address or telephone number of an employee of an organization.

 

What kind of personal information does Uplift Gym collect?


We collect various types of personal information including: Your name, shipping address, email address, telephone number, credit card information, or demographic information like Your age, gender, or hometown. You consent to giving Us this information by providing it to Us voluntarily on Our website or any mobile application. You provide some of this information when You register with or make purchases from Our website. You may also provide this information by participating in various activities associated with Our site, including responding to blogs, contacting Us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but Your refusal may prevent You from accessing certain benefits from Our website or from making purchases. This information will be used for the primary purpose for which it was collected, which may include: responding to your message, communicating with you about the requested service or product, and processing payments for any and all purchases made by you through the website and links.

 

Uplift Gym also collects certain technical information from your computer each time you request a page during a visit to our web site www.upliftgym.com.au.This information is collected from your computer’s Web browser to enhance your experience on our web site and may include your IP address, desktop or mobile operating system, Web browser software, screen resolution, and referrer Website.

 

How Does Uplift Gym] collect personal information?

We collect personal information that is voluntarily provided to us by our customers, members, sponsors, web site users and the public in general when they contact us via telephone, e-mail, web browser, or in person. As mentioned above, we may also collect personal information from our business partners and other third parties who have agreed to obtain the consent of the person the information pertains to before disclosing the information to us. Uplift Gym may also collect personal information through the following means:

i) Cookies .A cookie is a piece of data stored on a web site user’s computer hard drive containing information about the user. Cookies automatically delete this information from our computer storage system after 30 days, but permanent cookie files remain on the user’s computer’s hard drive until they manually delete the file. Uplift Gym can use cookies to deliver content specific to your interests and to save your password so you don’t have to re-enter it each time you visit our website. Cookies, by themselves, cannot be used to disclose your individual identity. A cookie will identify your browser, but not you, to our computer servers when you visit our website. Most browsers are initially set up to accept cookies, but you can set your browsers to refuse cookies. However, if you do not accept cookies, you may be limited in some areas of our website.

ii) Web beacons. To assess the effectiveness of promotional and marketing emails we send, we may attach a web beacon to the email that provides us with confirmation when the recipient opens the email. This only occurs if the recipient’s computer supports such technology.

iii) Google Analytics, Shopify Analytics + Facebook Pixel. We may partner with third-party analytic companies, including, but not limited to, Google Analytics, Shopify Analytics, Facebook Pixels. The analytic companies may also use cookies (described above) or other tracking technologies to analyze visitors’ use of Our website or mobile app to determine the popularity of the content, and better understand online activity. We do not transfer personal information to these third-party vendors. However, in order to access Our website, You must consent to the collection and use of Your information by these third-party analytic companies. You should review their Privacy Policy and contact them directly if You have questions. If You do not want any information to be collected and used by tracking technologies, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Why does [Uplift Gym collect personal information?

Your information allows us to offer you certain products and services, including the use of our website, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. We generally store Your data and transmit it to a third party for processing. However, to the extent We process Your data, We do so to serve Our legitimate business interests (such as providing You with the opportunity to purchase Our goods or services and interact with Our website or mobile app).

 

Collecting Data from Children
This website or mobile app is not designed for use by children under age 16, and We do not knowingly solicit personal data from anyone under age 16. If You are under age 16, do not access or use Our website or related products or services. If You become aware that We have collected data of anyone under the age of 16, please contact Us so that We may delete that data.


 

Sensitive Data
We request that You do not submit any sensitive data to Us, via public postings, email correspondence with Us, or any other method, including social security number, health data, genetic data, or information related to Your ethnic origin, religious beliefs, or criminal history. If You do send Us this information, then by doing so You are consenting to Our use, storage, and processing of this information in accordance with this privacy policy.

 

Verifying and Amending Your Personal Information

Uplift Gym  tries to ensure that all personal information about you that is in our possession is accurate, complete and up-to-date. To enable us to do so, please inform the person to whom you provided your personal information of any change to that information.


You can inquire about, access and review your personal information held by [Uplift Gym and make corrections to it. Please send us an email to admin@upliftgym.com.au for assistance with these matters. In some cases, Uplift Gym  will be prevented from disclosing the requested information to you. If any request you make for access to personal information is denied, we will provide you with an explanation.

 

Website Analytics / Cookies

 

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage.

Terms And Conditions.

2025 Terms and Conditions

 

Uplift Gym – Membership Terms & Conditions (2025)

This Membership Agreement is entered into between Uplift Gym Pty Ltd (ABN: 15 860 890 481 and the individual named in the membership application (“you”, “the Member”). By signing this agreement or entering into a Direct Debit Authority, you confirm you understand and agree to be bound by these Terms and Conditions.

 

1. Membership Types & Pricing

Uplift Gym offers the following membership options for 2025:

 

  • Minimum term for Direct Debit memberships is 15 weeks.

  • Upfront plans (10 weeks) begin from the week you commence training. Weeks cannot be paused, extended, or transferred except in cases of documented medical emergencies.

 

2. Cooling-Off Period

You may cancel within 48 hours of signing this agreement. Cancellations must be made in writing to admin@upliftgym.com.au within the cooling-off window to be effective.

 

3. Health & Safety

By entering this agreement, you confirm that you are physically able to undertake exercise and do not suffer from any condition that could pose a risk to your health. You agree to disclose any relevant medical information and complete a Pre-Exercise Questionnaire.

Uplift Gym is not liable for injury or harm unless caused by proven negligence.

 

4. Payments, Fees & Direct Debit

All weekly memberships are billed in advance via Direct Debit using Ezidebit.

Transaction Fees:

  • Bank Account (BSB/Account): $0.80

  • Visa/Mastercard: 1.87%

  • AMEX/Diners: 4.4%

  • Failed Debit Fee: $10.20

You are responsible for keeping your payment details current. Missed payments may result in suspended access until the account is brought up to date.

 

5. Holds & Suspensions

  • You are entitled to up to 4 weeks of hold per 12 months at no cost.

  • Holds must be requested in writing to admin@upliftgym.com.au and cannot occur during a cancellation notice period.

  • In case of medical incapacity, holds of up to 12 weeks may be granted with supporting documentation and no fee.

 

6. Session Cancellation & Bonus Sessions

  • You must give at least 24 hours’ notice to cancel or reschedule a session (via WhatsApp to your coach).

  • If Uplift cancels a session and it cannot be rescheduled within the week, you will receive a bonus session.

  • Sessions missed due to late cancellation or failure to book are forfeited.

 

7. Late Arrivals

Sessions begin and end as scheduled. If you arrive late:

  • For 1:1 PT: Your session will end at the original time.

  • For group sessions (e.g., Lifting Club): You may join late, but the session will not be extended.

 

8. Membership Changes

  • Downgrading (e.g., 1:1 PT → Online): Requires 7 days’ written notice.

  • Upgrading (e.g., Online → 1:1 PT): Requires 1 day’s written notice.

  • Any unused portion of a minimum term transfers to the new membership.

  • Changes must be submitted to admin@upliftgym.com.au.

  • If you are planning on cancelling after your minimum term, you must EMAIL admin@upliftgym.com.au and we will cancel after TWO weeks notice. 

 

9. Conduct Expectations

All members must:

  • Use equipment safely

  • Respect other members and staff

  • Not distribute or use illegal or performance-enhancing substances

  • Not conduct commercial or coaching services unless approved or working as a coach under Uplift Gym

Violations may result in immediate suspension or termination of membership and referral to authorities if necessary. Members are liable for damage or harm caused by misconduct.

 

10. Security & Access

The premises are under 24-hour video surveillance for safety. Surveillance is reviewed in the event of incidents but is not a substitute for personal safety precautions. Access is limited to the designated gym entrance (garage).

 

11. Privacy & Confidentiality

Your personal information is collected solely to deliver training services and will be handled in accordance with Australian Privacy Laws. You agree not to disclose Uplift Gym's training programs or methods externally.

You consent to Uplift Gym using photos/videos of you in training for marketing purposes unless you opt out in writing.

 

12. Complaints & Feedback

Feedback should be directed to Isabel or Kyle in person. If this is not suitable, you may submit a written concern to admin@upliftgym.com.au. All complaints will be handled with discretion and professionalism.

 

13. Legal Framework

This agreement is governed by the laws of New South Wales, Australia. You acknowledge that it is a legally binding document, and that you have had the opportunity to seek independent legal advice before agreeing to its terms.

 

Uplift Gym
ABN: 15 860 890 481
Email: admin@upliftgym.com.au
Website: upliftgym.com.au

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